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Quick Create Contact from the Phone Call Form
Here’s a solution I’ve mocked up to speed up call handling times in a particular Call Centre scenario. Here we have Microsoft Dynamics CRM 2011 deployed into a Call Centre where our CSR’s are tasked...
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Call Centre Optimised CRM–An Example Solution
CRM in the Call Centre is a different beast from regular CRM with factors such as telephony integration and click minimisation playing a big influence. In this post I will present an example approach...
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